General
What happens if postal systems in particular countries do not support free returns of the ParceLive trackers?
1. The sender/consigner needs to provide the following to book a pickup: address for the pick up contact name contact number email address date and time available for pickup by the carrier the number of shipments the number of trackers in each of ...
Returning a Tracker
Once the shipment has reached its destination, the ParceLive tracker should be returned to Hanhaa for recharging, sensor calibration and reuse. It’s free and easy, simply follow the steps below: 1. Remove the tracker from the parcel/cargo that has ...
Device Statuses
Not Started / Assigned The device has been fulfilled by one of our Operations Centres but the tracking has not been started by the user. The devices may not be with the customer yet, you will need to check the order status for further information on ...