Once the shipment has reached its destination, the ParceLive tracker should be returned to Hanhaa for recharging, sensor calibration and reuse. It’s free and easy, simply follow the steps below:
1. Remove the tracker from the parcel/cargo that has been carrying it.
2. In order to return the ParceLive tracker once it has reached its destination the receiver must push the button that will prompt the display of a return address. The pushing oft he button will notify Hanhaa that the tracking period is now complete. On the bottom right corner you should see the letter ‘R’ next to the battery percentage.
3. Once the return address is displayed on the screen the receiver must then place the device in any post box or post office. The tracker packaging is equipped with all the necessary postal information and acts as its own envelope. There is no need for any stamps or additional packaging. There is also no need to write the return address on the tracker as it is already displayed on the screen. Simply push the button and post back the tracker as it is.
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4. If there is no return service solution in your country please see instructions in the article What happens if postal systems in particular countries do not support free returns of ParceLive trackers?
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5. ParceLive’s E-Ink display notworking after pressing the button? This may mean that the tracker has a damaged/broken screen. In this case, the tracker still works and will still report back on data. Customers can check if the data is transferring through our Portal. If the data doesn’t show on the Portal, please follow the steps outline in this article.