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Does ParceLive classify as Dangerous Goods/HAZMAT?
Each Hanhaa ParceLive tracker contains a lithium-ion battery which weighs 12g with Watt-hour rating 7.0 Wh. According to Section 4.2 UN3481 (Lithium-ion Batteries contained in equipment) of the IATA Dangerous Goods regulations, it can contain up to ...Button is not responding
1) “I pressed the button to start tracking but nothing happened on the ParceLive E-Ink display” The first thing you should do is to check on the Portal to see if the device has started tracking. If the device has no malfunction, it will start sending ...Screen is not working
1. Screen not working after pressing the button to activate the tracker: Tracker has a faulty screen, but the tracker is still working fine. You can check on the Portal if data has started transferring through. If the data is not visible on the ...What happens if postal systems in particular countries do not support free returns of the ParceLive trackers?
1. The sender/consigner needs to provide the following to book a pickup: address for the pick up contact name contact number email address date and time available for pickup by the carrier the number of shipments the number of trackers in each of ...Returning a Tracker
Once the shipment has reached its destination, the ParceLive tracker should be returned to Hanhaa for recharging, sensor calibration and reuse. It’s free and easy, simply follow the steps below: 1. Remove the tracker from the parcel/cargo that has ...
Popular Articles
What happens if the battery runs flat during a journey?
ParceLive will automatically change its screen display to the nearest Hanhaa fulfilment centre return address just after being activated for a tracked journey. This ensures that trackers with battery issues can still be returned to Hanhaa for free. ...Device Statuses
Not Started / Assigned The device has been fulfilled by one of our Operations Centres but the tracking has not been started by the user. The devices may not be with the customer yet, you will need to check the order status for further information on ...Returning a Tracker
Once the shipment has reached its destination, the ParceLive tracker should be returned to Hanhaa for recharging, sensor calibration and reuse. It’s free and easy, simply follow the steps below: 1. Remove the tracker from the parcel/cargo that has ...What happens if postal systems in particular countries do not support free returns of the ParceLive trackers?
1. The sender/consigner needs to provide the following to book a pickup: address for the pick up contact name contact number email address date and time available for pickup by the carrier the number of shipments the number of trackers in each of ...Screen is not working
1. Screen not working after pressing the button to activate the tracker: Tracker has a faulty screen, but the tracker is still working fine. You can check on the Portal if data has started transferring through. If the data is not visible on the ...